Key Responsibilities
• Provide first-line technical support to clients and users.
• Troubleshoot hardware, software, and connectivity issues.
• Assist with installation and configuration of IT equipment.
• Support VOIP systems and related solutions.
• Assist with network troubleshooting and maintenance.
• Maintain accurate records of support requests and resolutions.
• Escalate complex technical issues when required.
Minimum Requirements
• Matric required.
• IT qualification or relevant technical training advantageous.
• Basic knowledge of computer hardware and software.
• Understanding of basic networking principles.
• Strong problem-solving skills.
• Good communication and customer service skills.
Preferred Experience
• Previous IT support or helpdesk experience.
• Exposure to VOIP systems.
• Experience working with routers, switches, and network troubleshooting.
• Experience within an IT solutions environment advantageous.
Candidate Profile
• Technically curious and eager to learn.
• Reliable and detail-oriented.
• Strong work ethic and professional attitude.
• Able to work independently and as part of a team.
Package
• Competitive salary based on experience.
• IT solutions environment.
• Opportunity for career growth and development.