Key Responsibilities
• Welcome customers and manage the vehicle service process.
• Book vehicles into the workshop and coordinate service appointments.
• Prepare service quotations and communicate repair requirements.
• Liaise between customers and workshop technicians.
• Provide regular updates to customers regarding vehicle progress.
• Ensure customer satisfaction throughout the service experience.
• Maintain accurate service records and documentation.
• Assist with achieving dealership customer service targets.
Minimum Requirements
• Matric required.
• Previous Service Advisor experience within a dealership environment.
• Strong automotive knowledge and understanding of vehicle servicing.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced workshop environment.
• Strong administration and computer skills.
Preferred Experience
• Volkswagen, Audi, or BMW dealership experience preferred.
• Premium brand dealership experience advantageous.
• Knowledge of dealership management systems.
• Experience handling customer queries and complaints.
Candidate Profile
• Professional and customer-focused.
• Confident communicator with strong interpersonal skills.
• Organised with excellent attention to detail.
• Passionate about the automotive industry.
Package
• Competitive salary based on experience.
• Automotive dealership environment.
• Opportunity for career growth.